We know, the telecom world can be mighty confusing. Let us help you out by addressing some common questions and concerns:
Can I lose my phone number?
Not a chance! You own it…the 1996 Federal Communications Act guarantees that you keep your number when you move it to a new provider.
Does Gabbit require me to sign a contract?
Never! We don’t believe in them (unlike some of our competitors) and it definitely motivates us to provide great service month after month. With many of our competitors you’re under contract but just don’t know it. Gabbit doesn’t trap you with fine print.
Will unbundling my current [phone + Internet] package cost me more money overall?
No, it will save you money! When you unbundle your phone from your Internet service your Internet cost will often stay the same or go up by only $5-10 per month, which is more than offset by the 40-50% savings you’ll get on your phone bill.
To switch to Gabbit do I have contact my current phone company?
You do not (we can hear you exhaling)! Your Gabbit service representative will do 100% of the heavy lifting to transfer your number pain-free.
Do I have to buy new phone equipment when I switch?
Definitely not. We can usually adapt your current phones to our service, even if you have a PBX. However, we will let you know if it makes sense for you to get new equipment (and we’ll sell it to you at wholesale).
If my Internet goes down do I lose my phone service?
You will not. Gabbit’s Continuity-of-Service feature ensures that your calls are automatically transferred to your cell phone until your Internet service is restored. You’ll never miss a call! We also offer other affordable backup Internet plans that ensure you’re always connected.
How does your network work?
Gabbit calls are connected through your Internet connection to our network switch (we have redundant data centers that ensure access) using cutting-edge VoIP phone technology. All calls are routed over our nationwide, fiber optic network via our partnership with the largest fiber optic network companies in the U.S.
Isn’t the sound quality on VoiP (Internet calls) poor?
No, that was 10 years ago. Gabbit delivers crystal clear HD voice quality. In fact, no matter who your phone carrier is, almost every call you make travels over a fiber optic line at some point.
What’s up, on my phone bill it says I’m only paying $24.99 per line?
Not so fast! When you add in all the other fees, taxes and services you’re paying for you’ll see why your monthly bill is so darn high. Gabbit charges $35 a line per month and nothing more.
Wait a minute, other VoIP providers offer low prices, too?
Yes and NO! Many do advertise low monthly rates, but check out the “fine print”. Those rates are not for customers with a couple lines…they don’t kick in until 20+ lines are bought. And none offer personal 1-on-1 set up and training at your business.
Is Gabbit a re-seller?
We are not. We built a robust telephony switch and cloud-based PBX which we have in redundant data centers across the U.S. We deliver our service through partnerships with the largest fiber optic network providers in the U.S.
Do I have enough bandwidth to handle VoIP calls?
By a mile! A typical call uses about 44 kilobytes. The average Internet connection can handle a minimum of 4 megabytes. This means you can make 100+ calls at the same time…we’re guessing you don’t do that too often!
Need customer support?
Follow the below steps. Steps 1 & 2 solve most problems.
- Is your Internet connection working? If not, call your ISP. Otherwise go to step 2.
- Power cycle (i.e. re-boot) your Internet router and Gabbit device. Are your phones working afterwards? If not, go to step 3.
- Call 855-5-GABBIT or open a Support Ticket.
- Help is on the way 24/7.